Refund and Returns Policy

To be eligible for a refund or credit, you must first contact us at Magic Gel USA – Nail Innovations.

Phone: 315-559-6211
or Email details to: info@magicgelusa.com

Return Shipping address:
Darcy Olin, Nail Innovations, 22776 County Route 31, Watertown NY 13601

When shipping items to return, be sure to get a receipt from the carrier.  This is the only way to track something that gets lost in transit.  Return shipping fees are the responsibility of the customer. 

Refunds

We offer a 100% 90-day Money Back Guarantee on unopened, undamaged products. 

We are so confident you will love Magic Gel, that we offer a 90-day, 100% money back guarantee on Starter Kits, even if opened and used. 

Store Credit:
We also offer a 90-day, 100% store credit on opened, mildly used products.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, immediately.  
Please note that bank and card processing times vary, finalized posting may take several days.

Returns for Klarna Orders:
For purchases made through Klarna, we follow Klarna’s refund guidelines. If you need to return an item within 14 days of delivery, we will refund the product and the original shipping fee, as required by Klarna.

To complete your return, we require pre-approval and will verify receipt or proof of purchase. 
The item must be unused, in original packaging and in the same condition that you received it to qualify for a refund. 
Return shipping fees are the responsibility of the customer.

Late or missing refunds

If you haven’t received a refund yet, please check with your bank or credit card company. Processing times can vary.
If you’ve confirmed the delay is not on their end, please contact us and we’ll be happy to help.

Discontinued items

Discontinued/Clearance items cannot be returned or refunded.  If there an issue with any product, please contact us immediately to discuss options.

Exchanges & Replacements

We may replace items, or give store credit for items if they are open, used or defective. If you have an issue with an order or an item, please contact and share your concerns. We can troubleshoot the issue and discuss options.

If you are shipping items to return, it is recommended to using a trackable shipping service (UPS or USPS) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Non-returnable/refundable items:

• Downloadable software products
• Virtual training and classes
• Class fees
• Gift cards

Need help?

Contact us at info@magicgelusa.com or via phone: 315-559-6211 for questions related to refunds and returns.